Return Procedure
- To return your order,
Send return to:
Bel Marra Nutritionals Inc
Po Box 1128
Weston, ON M9L 1X0 Canada
Toll Free 1-866-531-0466
Required Information
Your complete name and address, as it was provided when placing the order.
All returns must be sent with tracking information or delivery conformation, this is to ensure that both customer and our Returns Processing team can verify that the returned product is delivered back to our facility.
Example:
- Canada Post Service – with Delivery confirmation
- United States Postal Service – with Delivery confirmation
- UPS Delivery – with package tracking
- FedEx Delivery – with package tracking
Note: Having Delivery confirmation ensures that there is Proof of Delivery to expedite your refund processing. Cost of return postage is at customer’s expense.
Copy of the packing slip or Order Number will also expedite your refund, as it will be easier to identify your return.
Note: If you ordered a multiple months supply where you received FREE bottles, the refund will be calculated based on the number of bottles you returned with an average price calculation based on your purchase price.
Return Process Timeframe
Allow for 7-10 for your package to arrive in our Returns Processing Facility. Please hold onto tracking and delivery confirmation numbers until you have received your refund, so that you have Proof of Delivery.
Once the return is confirmed at our Returns Processing Facility, a credit will be issued to the credit card you used to pay for the product. We strive to apply the credit within 15-30 business days of verifying that your return is in our Facility.
Bel Marra Nutritionals...Because Supplements Help.